Order Questions: Status, Modifications & Cancellations
Order Questions: Status, Modifications & Cancellations
How do I place an order?
Placing an order on Sprite Jewels is simple and secure! Follow these steps:
Browse Collections: Explore our Gemstone Jewelry Collection or use the search bar to find specific items.
Select Your Jewelry: Click “Add to Cart” on your desired product. You can adjust quantities in the cart.
Checkout:
Guest Checkout: No account needed. Enter shipping/billing details.
Account Checkout: Save time by logging into your Sprite Jewels account.
Payment: Choose from secure options (Credit Card, Apple Pay).
Confirmation: You’ll receive an order confirmation email within 15 minutes.
Can I edit or cancel my order after it has been placed?
Once orders are placed we are unable to cancel or make any changes, so please check your shipping address, billing address, and items carefully!
Where is my order?
Once your order ships, get ready for excitement! You’ll receive a confirmation email complete with a tracking number. Use this number to follow your package all the way to your door. If you encounter any issues, just drop us an email at [email protected] with your name and order number, and we’ll take care of the rest!
Payment Options & Secure Transactions
Payment Options & Secure Transactions
What payment methods do you accept?
At Sprite Jewels, we offer secure and flexible payment options to ensure a seamless checkout experience:
💳 Credit/Debit Cards: Visa, Mastercard, American Express, Discover
🍎 Digital Wallets: Apple Pay, Google Pay
- Pro Tip: Save 2 minutes at checkout by using Apple Pay/Google Pay – no need to enter card details manually!
- Explore Our Jewelry Collections →
Is my credit card information secure?
🔒 SSL Encryption: All transactions are secured with 256-bit SSL (look for the padlock icon in your browser).
🛡️ PCI Compliance: We adhere to PCI-DSS Level 1 standards – the highest certification in payment security.
🔥 Zero Data Storage: We never store your card details. Payments are processed through Stripe and Klarna, globally trusted gateways.
Verify Security: Click the padlock in your browser’s address bar to view our SSL certificate issued by Let’s Encrypt.
Why was my payment declined?
A payment decline can occur for several reasons. Here’s how to resolve common issues:
| Common Causes | Solutions |
|---|---|
| Insufficient Funds | Contact your card issuer to confirm available balance or try another payment method. |
| Bank Fraud Prevention | Some banks block international transactions. Notify your bank in advance. |
| Input Errors | Double-check your card number, expiration date, and CVV code (3-4 digits on the back). |
| Currency Mismatch | We charge in USD/EUR. Non-local cards may incur foreign exchange fees. Use a multi-currency card if possible. |
Still having trouble?
Try a different card (e.g., debit instead of credit).
Contact us at [email protected] or Live Chat (include a screenshot of the error message).
- 🔍 Pro Tip: If declined repeatedly, our team will manually review your order and contact you within 30 minutes!
Try Another Payment Method →
Shipping Times, Costs & International Customs
Shipping Times, Costs & International Customs
How long does shipping take to my country?
We partner with USPS and UPS to ensure reliable delivery worldwide. Below are estimated shipping times (business days) from the date your order leaves our warehouse:
| Destination | Standard Shipping | Carrier | Expedited Option |
|---|---|---|---|
| United States (Domestic) | 3-5 Days | USPS Priority Mail | UPS 2nd Day Air (2-3 Days) |
| Canada/Mexico | 5-7 Days | UPS Ground | UPS Worldwide Expedited (3-5 Days) |
| Europe (UK, DE, FR, IT) | 7-10 Days | UPS Standard | UPS Worldwide Express (2-4 Days) |
| Asia (JP, KR, CN) | 8-12 Days | UPS Worldwide Saver | UPS Worldwide Express Plus (3-5 Days) |
| Australia/NZ | 10-14 Days | UPS Worldwide Saver | UPS Worldwide Express (5-7 Days) |
Notes:
Order Processing: Allow 1-2 business days for order verification and packaging.
Customs Delays: International shipments may face additional 2-5 days at customs.
Weekends/Holidays: Delivery times exclude weekends and local holidays.
Do you ship internationally?
Yes, we ship to countries around the world!
For most international orders, shipping, duties, and taxes will be calculated and collected at checkout based on the selected address.
Please note: The breakdown of shipping, duties, and taxes at checkout will be in USD.
How much does shipping cost?
Our shipping costs vary by region and order value to ensure fair pricing. Here’s a breakdown:
| Destination | Standard Shipping Cost | Free Shipping Threshold |
|---|---|---|
| United States (Domestic) | FREE on orders over $99 | Orders ≥ $99 (excl. taxes) |
| International | 15% of order total (min. $15) | Not applicable |
Notes:
Domestic Orders Below 99∗∗:Flatrateof∗∗99∗∗:Flatrateof∗∗8.99 via USPS/UPS Ground.
International Fees: Calculated at checkout (e.g., 100order→100order→15 shipping fee).
Duties & Taxes: Customer’s responsibility for international orders.
My package shows as delivered, but I haven’t received it. What should I do?
Sometimes, carriers mark packages as delivered before they physically arrive—frustrating, we know!
Please allow up to 5 business days after the tracking status updates to “delivered” for your package to arrive. If it still hasn’t arrived after this time, contact us at [email protected] within 30 days of the delivery notification.
We’ll gladly assist with a replacement. However, we are unable to offer refunds for orders confirmed as delivered but not received.